Accessing RefWorks

Q. How do I access RefWorks?

Q. I keep getting error messages when I try to log in. Help!

Q. I've forgotten my login name and password. How can I get them?

Q. How do I change my user name and password?

Q. How do I open two accounts in RefWorks at the same time?

Q. When I open two accounts at the same time they always end up being the same. Why?

Q. I'm using Mozilla FireFox and having problems accessing. Is there a solution?

About Your RefWorks Database

Q. How many references can I store in RefWorks? Is there a limit?

Q. How many folders can I create in RefWorks? Is there a limit?

Q. How do I tell which folders contain a specific reference?

Q. Can I put a reference into more than one folder?

Q. If I delete a reference from a folder, is it deleted from my database?

Q. What fields does the Search RefWorks box search?

Q. How can I easily find duplicate records in my database and then remove them?

Q. I did a search of the Knox Library Catalog from the RefWorks Search Online Catalog area and a title I know about didn't show up in my results (and I know it's in the catalog!). Why?

Q. Is there a limit to the data I can put in the notes and abstract fields?

Q. How do I back up my references?

Getting Information Into your RefWorks Database

Q. Where are my references stored?

Q. How can I import results of searches into RefWorks?

Q. If an import filter does not exist for the database I work in, who should I contact to see if one can be built?

Q. Can I export references directly from online databases to my RefWorks account?

Q. When I try to export references from an online database with a RefWorks option, nothing happens. What do I do?

Q. I imported some records from an online database and the information didn't import correctly. Why?

Converting to/from Other Bibliographic Management Software

Q. How do I import references from my EndNote database?

Q. I'm trying to import records from an EndNote database, but the author names are all truncated. How do I fix this?

Q. Can I move my RefWorks database into another database program?

Q. What happens when I graduate or if I leave my Knox College?

Formatting Your Paper Using RefWorks

Q. What is Write-N-Cite and what does it do?

Q. I'm a Mac user. Will Write-N-Cite work on my Mac?

Q. Why doesn't Write-N-Cite work on my computer?

Q. Can I have both Write-N-Cite and the full version of RefWorks open at the same time?

Q. I prefer to write my paper off line. Can I print out a list of references with RefIDs and how do I manually insert the citations in the text?

Q. My bibliography is not coming out correctly. Why?

Q. I received an error message when I tried to generate my bibliography. What can I do?

Q. Why does my bibliography have incorrect data included in the output document?

Q. I added some fields to an output style and they are not printing?

Q. I created my own output style and some of my references in my database do not print out. How do I fix this?

Q. What if my output (journal) style is not available?

Q. How do I give a colleague my custom output style?

Q. How can I create an annotated bibliography?

Sharing Your RefWorks Database

Q. I am working on a group project. Can we share a RefWorks account?

Q. Can more that one person access my account at a time?